FAQ

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At PREMIER, we pride ourselves in helping you achieve the smart home of your dreams. We offer professional, hassle-free installation plus product mastery via face-to-face instruction on all your smart home devices, CCTV Video Surveillance, Security Camera Systems, and ADT monitoring services.

First, add the appropriate installation service(s) when you call 855.437.3344. Next, select your preferred day and time of appointment based on current availability, which may include next-day or in some instances the same day.

When available in your area, you will have the option to add Priority Appointment to your order for $20 and have access to our earliest time slot.

Prior to your scheduled service appointment, PREMIER will contact you: (i) the day before your service appointment and (ii) one hour before the estimated arrival time of your technician.

Once your order is placed, you may only make service changes, service appointment changes or cancellations by phone at 1.855.437.3344.

For service cancellations or to reschedule your appointment, please contact us at least 12 hours prior to your appointment. If you fail to cancel your appointment prior to PREMIER’S arrival or if no adult is present at the service location, you may be charged a $35 “Failed Service Appointment Fee” to the payment information on file.

PREMIER, Servicing Port St. Lucie, FL.

as follows:

Saint lucie County, Fort Pierce, Indian River County, Vero Beach, Sebastian, Fellsmere, Brevard County, Micco, Grant-Valkaria, June Park,Cocoa West, South Patrick Shores, Viera West, Sharpes, Melbourne Village, Palm Shores, Malabar, Indian Harbour Beach, Port Saint John, Indialantic, West Melbourne, Mims, Melbourne Beach, Cape Canaveral, Satellite Beach, Rockledge, Cocoa Beach, Merritt Island, Cocoa, Titusville, Palm Bay, Melbourne, Osceola County, Campbell, Intercession City, Buena Ventura Lakes, Yeehaw Junction, Celebration, Poinciana, St. Cloud, Kissimmee, Martin County, Stuart, Palm City, Jensen Beach, Hobe Sound, North River Shores, Ocean Breeze, Rio, Jupiter Island, Port Salerno, Sewall's Point, Indiantown, Okeechobee County, Highlands County, Palm Beach, Broward County, Coral Springs, Hollywood, Florida and near by areas..

We provide a 90-day workmanship warranty on all service(s) following the installation date. In the event you (i) notify PREMIER SECURITY of a defect in workmanship of services within 60 days of the installation date and (ii) we confirm the existence of such defect of workmanship, we will correct such defect.

This service warranty: (a) does not apply to any defects resulting, in whole or in part, from you or third-party acts or omissions (including, without limitation, abuse or misuse of the products or devices); (b) does not apply to any products or devices (including, without limitation, any defects in the products or devices); and (c) is non-transferable.

PREMIER SECURITY offers support from 8:00am-6:00pm EST via phone and email. In the event PREMIER is unable to solve a technical problem regarding services over the phone, you may request a technician visit. We may charge a fee for such visit if the services are not covered by the service warranty. For technical support or to notify PREMIER SECURITY of a defect in workmanship of services, please contact us at 855.437.3344 or email at customerservice@yourpremiersecurity.com

Once your order is placed, you may only make service changes, service appointment changes or cancellations by phone at 855.437.3344 or email at customerservice@yourpremiersecurity.com

Our technicians are smart home experts, having received extensive product and installation training. Plus, all in-home technicians must pass a thorough background check which includes driving records and drug screen.

All in-home technicians must pass a thorough background check which includes driving records and drug screen.

Yes, your PREMIER SECURITY technician can quote additional services during your appointment, which typically can be completed during the same visit, time allowing.

PREMIER SECURITY services are based on a fixed price. If additional work is required outside the scope of “What’s Included” in the service, the technician can assess the work and quote the additional cost, as applicable.

PREMIER SECURITY services are based on a fixed price. If additional work is required outside the scope of “What’s Included” in the service, the technician can assess the work and quote the additional cost, as applicable.

PREMIER SECURITY services are based on a fixed price. If additional work is required outside the scope of “What’s Included” in the service, the technician can assess the work and quote the additional cost, as applicable.